Microphone not working on Laptops

With most of the people nowadays working from home during this Conditional Movement Control Order, the need to communicate with customers and co-workers is important. recently have a customer encounter problems getting the microphone on the their laptops to work.

Particularly on Microsoft Teams for this case. I’m not sure if other apps and software has this similar issue. But after searching for solutions on Google search, and also updating to the latest drivers, still could not get it to work. So, testing and troubleshooting it, I noticed that most of the laptop microphone and speaker shares the same functions. And sometimes the laptops have additional audio enhancement installed as well. Just need to disable the sound feature that is currently sharing with the microphone.

To perform this task, go to the Windows 10 Settings, System, Sound and Manage Sound Devices.

In this Manage Sound Devices, you will be able to see Output Devices and Input Devices. Output Devices will have speakers while Input Devices have the microphone and stereo mix.

Disable the stereo mix and the microphone should be working fine now.

Of course, if you are a music lover, don’t forget to enable back the Stereo Mix for better sound quality when listening to your favorite radio station online or from your laptop playlist. However, when you need to use the microphone to communicate with work, then you need to disable the Stereo Mix.

That’s it.